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LOOKING FOR A SPECIFIC CLASS?

Fresh Body Fit Mind is all about doing yoga your way. Add to the ever growing library of classes and tutorials by letting me know what you would love to see on the app.

Excited to hear your ideas and bring them to life!

Amanda x


FREQUENTLY ASKED QUESTIONS

By downloading the app, have I agreed and entered into paying the $ monthly subscription? 

No, you are not charged when you download the app. The app is free to download and explore, you are able to watch preview videos for categories and see classes that are available. 

Free 7 day trial?

You are able to test the app in full for 7 days, for free. That means, unlimited access to all yoga classes for you to try out. 

How do I access my 7 day free trial?

You will need to sign up to the app and accept the terms of service and privacy policy. Your 7 day free trial begins once you have agreed to the terms of the app. Enjoy 7 days commitment free to explore the app in full.

When do I start paying the $ monthly subscription?

To avoid being automatically charged for the first month at the end of your free trial, you must cancel your subscription within this 7 day period. You can cancel at anytime during your 7 day free trial.

You are only charged once your 7 day free trial has finished.

How do I sign up to the app?

When you try to access a class you will be prompted to pay a monthly subscription price, this price covers unlimited access to the ever growing library of yoga classes. Simply follow the prompts to sign up to the app, you will be able to read our privacy policy, terms of service, simply accept the subscription terms to continue with your purchase.

Can I buy access to just one class?

There are no 'On Demand' classes or courses available in the app, just one monthly payment for unlimited access to all yoga videos.

I don’t understand the app price, is the monthly $ subscription price just for the chosen video? or will I have unlimited access to all yoga videos?

We've made our pricing simple, one monthly payment for unlimited access to all yoga videos. When you try to play a class you will be prompted to sign up to the app, follow the prompts to accept the terms of service and confirm your subscription to the app, you will then have unlimited access to all yoga classes. You have 7 days of free access before your first monthly subscription payment takes place.

What does 'This video is part of subscription mean'?

The video you are trying to access belongs to the overall Yoga app subscription. The monthly subscription price unlocks not only the video you are trying to play but access to the entire and ever growing library of Yoga classes. 

Just a one-off payment or monthly?

Access to the app is based on a monthly subscription.

How do I cancel my subscription?

Canceling your subscription is easy and can be done at any time. Subscriptions are managed by Apple for iOS and Google for Android, this means when you're ready to cancel your subscription, simply:

Apple

Head into your settings on your phone > iTunes & App Store > Click your Apple ID > View Apple ID > Subscriptions > Cancel Subscription.

Android

Open the Google Play Store > Tap Menu >  Account >  Subscriptions > Find the subscription you want to cancel > Tap Cancel. 

Can I cancel my subscription within the FBFM app?

All app subscriptions are managed by Apple for iOS and Google for Android, because of this we are unable to provide an unsubscribe feature within the app itself. However, canceling your subscription is super fast and easy, simply follow the directions above for your device.

Can I save or download classes for watching offline?

Yes, once you are subscribed to the app simply navigate to the video you wish to save and tap the cloud icon in the top right corner. As long as you are subscribed to the app, you will be able to view that class anytime, anywhere without internet.

I have purchased FBFM guides 1 & 2. Does this give me access to the app?

My Fresh Body Fit Mind training guides are seperate from the Fresh Body Fit Mind app. The app is a subscription based video platform providing real time classes, while the training guides are one off purchase e books. 

The app is telling me it cannot connect to my iTunes account and not allowing me to subscribe. I have entered my password to purchase and it still won’t let me! Help!

This can be for a few reasons relating to your Apple or Google App settings or purchase information. Most commonly, simply make sure 'in-app purchases' are switched on in your App Store settings. 

Apple

Head into your settings on your phone > General > Restrictions > In-App purchases

Android

Open the Google Play Store > Tap Menu > Settings

Still need help? don't hesitate to contact our support team.

Do I need facebook to sign up to the App?

You do not need Facebook to subscribe to the app. You only need Facebook if you wish to be apart of our online 'Fit Family' community. This is our exclusive group for members to connect from all over the world who have purchased one of my e book training guides or subscribed to the app.